InMotion Hosting Web Hosting Review

Great experience. I started building my own website by using site builder. With the help from the staff, I am able to set up a layout. I am very happy with it. The help is always there. Thanks.

Great customer service. The InMotion Hosting representative provided fast and friendly customer service. She gave the answer to my question and I had no problem completing my Google analytic application.

Well done! I get a Business Class Power plan and at the moment I have good feelings and impressions about my new hosting company (InMotion Hosting). The customer service is excellent, the speed of their servers fast and the general impression about their panels and operations that you can do are also good. I think that the FTP connections and it’s speed should be better but its OK. Yes, I recommend this company.

Great service. My website was getting a lot of spoofed/spammed requests from a foreign server. InMotion quickly resolved the issue and got my CPU usage back to a normal level.

Condescending customer support, at least I got my money back. The first chat window I opened, the guy ignored me after I posted my question. After several attempts to get him to reply (the chat was still “live”) I gave up and closed it. The service I signed up for was NOT clear there would be a charge for one more domain name. I only found that out when I tried to make another domain. I wouldn’t expect, nor would any reasonable person, that I’d get UNLIMITED domain names. Not a good way to answer someone who’s frustrated and looking for assistance. Bad sales technique.

Great Customer Service. American English. Intelligent and friendly service. I refer everyone to use this service.

I highly recommend InMotion. The support staff are available 24/7 so I know I can reach someone whenever I need assistance with my websites, I can reach one of the support staff. Each person who has helped me has been courteous and knowledgeable. This is something that is sometimes hard to get from tech support. The products are also excellent and affordable. I thank you for your help and look forward to using your company for all of my business needs.

The two most important things I look for with web hosting are: Firstly, page download must be FAST to provide the best experience to our users. Secondly, we need helpful, responsive support 24/7. I’ve used a few different hosting companies, and InMotion are far and away the best on both scores. Great job guys!

Only the best!!! I am based in Germany, but looks like that InMotion stay on the next corner. Anytime, anywhere… you can rely on InMotion Hosting services. No doubt about it!!!

Outstanding service, accessible 24 hours a day. If problems arise they are resolved with help of a customer service representative in a quick and efficient manner. I can only recommend InMotion Hosting to anyone looking for a hassle-free hosting experience.

I was pleased with the Live Chat support I received recently from IMH. I hope that this level of service will continue.

You guys are the best! You are just like good doctors!! First, you listen carefully. Then you make sure you understand the question. Then you give me help/answer. Then you are patient while I make sure I understand it. and you always have a minute to say a few words and make me feel like I am a real person. in other words, you are professional but don’t rush me off the phone. This last week I’ve had 2 reasons to call and both time I received the highest service and sensitive treatment. You also make me feel welcome if I need to call again. Please check the records for the woman and gentleman who helped me, because I forgot their names, and they deserve kudos.

While trying to recover the domain name I have had since 2005, I have been pushed off through two other companies to try to resolve this problem. My frustration is that I have been paying In-motion to host my website. Not these other companies. Now I understand that it’s my fault that the account lapsed, but as I have tried to resolve this issue, I grow increasingly frustrated the farther this goes. I am only trying to recover the domain…not the files. I will rebuild the site.

Help desk was very fast and helpful. I spoke to Sawyer about a password issue, why audio stopped playing on one of my websites, and a few other questions that came up while we were talking. He researched the issues and gave me clear and helpful answers to all of them. I was very happy I could make one phone call and resolve everything at once – thank you Sawyer and InMotion!

Dustin P. did an amazing job for me. Not only was he kind, considerate and patient over a long call but he went over and above assisting me in understanding and implementing a ‘short code’ that allowed me to insert a PayPal ‘Buy Now’ button onto my WordPress website for the sale of my first book publication. Thanks Dustin! And thanks Inmotion Hosting! Ken Ferber

Excellent customer service. I always email support rather than call because they are always timely and provide a wealth of resources to solve my issues. In the 2 years of using their services, I have never regretted doing business with them. Thanks for all your support!

Problems either large or small Tech Support handles them all. Whether my most recent issue or previous issues, InMotion Hosting’s Tech Support has always been respectful and helpful. My issues are addressed immediately and are resolved 100% of the time. I did a great deal of research on hosting services before choosing InMotion Hosting over 3 years ago. I have never been disappointed and would consider changing or choosing another hosting service a foolish decision.

Excellent All-Around. Changing to InMotion was the best decision I’ve made regarding my business website. Customer support has been absolutely phenomenal: quick, helpful and courteous. I was able to build my website from the ground up and love everything about it since I switched over a year ago.

Great customer support. Very helpful and patient. I have been using them for years. They are the best for a business website.

Great on-line support. I needed to update my wiki’s database and I needed the db password to do that. I followed the instructions the wiki software vendor gave me, but I could not find my wiki db password. I checked my files from InMotion, but could not see the password there either. I sent an email support question to InMotion and got a fast response. The response was very detailed and lead me to the file that contained my db password. Fast, accurate response. That is what I would hope for and that is what I received. Highly recommended.

Helpful as always. I had to call in to get my account reinstated. The person I spoke to was helpful, understanding, informative, and laughed at my bad jokes.

Great service. I feel bad that I cannot remember the two people I spoke with, but they each spent a very long time on the phone with me going over our issues- that really went beyond the web hosting that we pay them for. So all in all it was a great experience, with patient people who assisted with our issues.

Regarding InMotion Hosting customer support: I have multiple websites hosted with Inmotion and I will testify that they are incredibly responsive and accurate with their support. In 7 years, they have they always been up, always responded to questions within minutes, and always been helpful. Cannot recommend more highly.

The web design team was great to work with, end product is great and optimization was efficient getting our site out in front of the crowd. The only area I see in need of improvement would be technical support response. Tech support seems somewhat detached and impersonal. They don’t explain details in layman’s terms and assume you are tech savvy when you need help and explanation how to solve your issues, and how the system functions.

FAST customer support! I needed some help with something on my website, and the support rep: -answered the live chat within 5 seconds of me clicking the button -answered my questions quickly and solved my problem -was very courteous the entire time. Great job, guys. This is why I use InMotion Hosting.

I just purchased my domain name, and needed some help with the transaction as well as designing the webpage. I called a couple of times and in both cases got a rapid and efficient service. If things continue as they are now, I will be sure to use your company anytime I need some storage related stuff.

Email IP not updating. We were having issues with our email being weird and not sending/receiving because apparently not all IPs were updated after setting nameservers to the inmotion ones. But the person I spoke with took care of it as soon as we figured it out. Very quick and helpful!

Billing issues. I was having problems with my credit card going through as an automatic renewal, but as soon as I called it was done in just a few minutes. I would recommend InMotion Hosting.

Always professional technical support. Very patient and helpful technical support professionals for a only moderately technical person. They are definitely an asset to this hosting company.

Yesterday my tuneupplus website was terminated based on a single complaint of a image copyright infringement. We respect your right to terminate hosting services but feel that your client; Tune Up Plus, would have been better served to have been given notice before service was interrupted. The site was taken down after we had promptly responded to and complied with the complainant . Had termination notice been given, a disruption in service could have been avoided.

Great attention.Excellent Customer service. Agent was knowledgeable and well versed on my request. and the best wait times ever. Fast.

Great service. Prompt answer to my call (no waiting on hold) – professional staff, answered all my questions and took care of everything right away I was very pleased with the service.

I had trouble through internet explorer publishing my website after spending approximately three hours doing updates through the website builder software. Every time I tried to publish the changes I would get an internal software error message. I called the technical support number and Stuart was able to get my updates published to my website immediately. Stuart was very knowledgeable and courteous. Thank you for your assistance Stuart…..

Fast, easy & simple. I’m super busy and need things done quick and easy with no errors …. The gentlemen that helped me did all the above all the way being very polite. Love your services and now love your customer support!

Patient and Courteous. I’m new to this company and consider myself a novice to web building. I was unfamiliar to the navigation and it was late too so I was lost about all the different areas I had to provide a password. The customer service person was very patient and helpful in working with me. It did not take long before I had access to the areas I needed to be to begin my exploration. I would recommend using the chat help to anyone. Thanks, Steve

Nice experience. I recently had some trouble with my domains (under some other registrar) and I was glad to see my requests were attended on time and clearly explained.

Good service as usual. Quick, responsive and American-based customer service is critical for my small business sites. InMotion Hosting always meets those requirements. They are patient, clear and knowledgeable.

Helpful & Professional. When I first called to sign up for a Power Plan I found your sales and support both helpful and professional. When I could not find out on your site how to change my domain name from the temporary one I got when I first signed up to my real primary domain name, the support folks were again helpful, quick and professional. So far I am impressed.

FAST AND HELPFUL. InMotion I have found always to be rapid in response to a request for help. And also clear, concise and in plain English. Excellent support. Thanks Kevin

Excellent customer service. My email stopped working and I contacted InMotion Hosting Customer Service. The response came within one hour. The problem was solved within next hour. I dealt with knowledgeable professionals. Excellent and fast service. Highly recommended.

Technical Support review. Amazing to experience a great customer support, willingness to help and going beyond their call with my email problem. My technician was very friendly and made sure he was able to figure out my problem and solved it. Thank you!

Awesome Service! So far I am very impressed with this hosting service and love both the support team and the actual service. Everything works flawlessly and if there is ever an issue it is handled as quickly as possible. I’m looking forward to using this host for a long time to come!

Very courteous and clear help. I had questions about how to get my domain changed over from a registrar and moving my website from one host to another. The support was very courteous and I didn’t feel rushed while the answers were clear and concise. Thank you for your help.

About a mistake made with a “parked domain.” My parked domain was bringing up pages from the wrong site. The tech. support person from inMotion hosting was able to quickly understand the problem and also to solve it effectively. He was also very patient.

Another great experience! OK, from now on I’ll write down the names of the individual who have helped me, because they deserve personal thanks. They say a little knowledge is a dangerous thing, and that’s me! But you folks never fail to help me out, in a courteous and respectful way. Also, you hire nice articulate people who are a pleasure to deal with. Compared to anyone else’s tech support, I really cannot think of anyone else with such overal excellence.

I was on hold for longer then the prompt told me but when I finally connected with the customer service rep, she took care of me right away. She treated it like an important business scenario and I appreciated that.

Problem with logging onto Site Builder. The phone support person solved the problem quite quickly. I did not have to wait very long to get connected to support. Thanks.

I’ll Like to Thank Mr. Adam Block for his helpfull time and work. I talked first with some others by phone and by e-mail and no-one could told me exactly what to do to re-activate my website (I just wanted a Simple, quick and one payment operation) But Mr. Adam B. actually listened and solve in a very kind and fast conversation. Regards.

Great experience! I don’t speak with the tech support team very often but when I do they are always, professional, helpful and take the time to find a solutions to my problem. It was a great experience working with them.

Email being identified as Spam. Called about my clients server rejecting my emails. In Motion solved the problem in less than 30 min. Fast courteous service